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Terms of Purchase

Prices

All prices shown are in UK Pound Sterling.

Delivery & Shipping

We will take all reasonable steps to deliver your order to your door within 2-5 working days from date of dispatch. However, we cannot accept liability to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day. Should we not be able to deliver within the timescale above, we will inform you and offer you the option of a refund.

Our UK deliveries are delivered via Royal Mail 48hr post (allow 3-5 working days for delivery) or our other courier for parcels.
Standard Delivery Charge below  £5- £2.49 below £10 - £3.49 below £15 - £4.49 for UK Mainland delivery.

FREE DELIVERY on every order over £15 for UK Mainland delivery.

 

 

As ever, we always aim to do what we’ve promised and endeavour not to let you down. If mistakes happen we always put them right as soon as possible. We cannot, however, take responsibility for delays in delivery by Royal Mail outside of our control including industrial action, unexpected force majeure and subsequent disruption to the service.

For international purchases, there may be an additional delivery charge.  We will contact you directly for this.  

Acceptance of these Terms & Conditions

By accessing, or purchasing from, the Spice Guy website you are governed by these Terms & Conditions. We aim to always give you excellent service. However, if you have received an order with which you are not entirely satisfied, please do not read any further … simply contact us straight away and we’ll do all we can to put things right. Just telephone us on 07506 676 922 or EMAIL US and we'll get back to you as soon as we can.  sandie@thespiceguy.uk 

Cancellation

We understand that occasionally customers need to cancel their order and we do everything we can to make this process easy for you. If you wish to cancel your order because you have changed your mind, simply contact us with your intention within 14 days of the original order date (you then need to return the product (s in its original sellable condition) within 14 days of advising us of your intention).

Contact us by EMAIL or telephone on 07506 676 922. We're available between 9am and 5pm Monday to Friday. If your order has already been dispatched, don't worry, you can still return the items to us in accordance with our Returns & Refunds Policy below.

We also reserve the right at our absolute discretion to refuse any orders or subscriptions at any time without giving any reasons for our decision. We also reserve the right not to authorise a re-order/ subscription.

Returns and Refunds

Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.

Non-faulty products: To be reasonable, if non-faulty goods have been returned within 14 days to us and are in a non re-sellable condition, we reserve the right to refuse a refund - we're sure you'll understand that. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.

We're afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance):

The Spice Guy, C/O Lily’s Live Lounge, 29 - 33 New Bond Street Leicester,LE1 4RQ email - sandie@thespiceguy.uk

Data Protection & Privacy Statement

We always protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances. Promise.

Customer Support and Service

If you need to contact us on any customer support or service issue, Spicentice can be contacted by on 07506 676 922, 9:00am - 5:00 pm Monday - Friday or EMAIL US.

Complaint Procedure

On receiving any complaint, Spicentice will respond promptly and take appropriate action without delay. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days. If we are unable to resolve the matter within this time, we will notify you and keep you informed of further progress.

Legal Liability

The contract for the sale of goods or services by Spicentice Limited from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. These Terms & Conditions do not affect your statutory rights as a consumer.

Registered Office and Copyright

Content of the Spicentice website may not be stored or reproduced in any form whatsoever without the prior written permission of The Spice Guy Limited

The Spice Guy Limited is registered in England No: 11853235

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